Calinza respects your privacy. This policy explains what personal data we collect, why we collect it, how we store and protect it, and the rights you have over it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: 23 July 2026

Data controller: Calinza

Jurisdiction: United Kingdom (UK GDPR)

We never: Sell or rent your data

Contact: contact@calinza.shop

Your data, in plain language

We collect only what we need to process your order and run our business, we never sell your data, and you can ask us to access, correct or delete it at any time.

1. Who we are

For the purposes of UK data protection law, the data controller is Calinza, with a registered address at Unit 7 Southgate, Morecambe, LA3 3PB, United Kingdom. You can contact us at contact@calinza.shop.

2. Information we collect

Category	Examples
Customer information	Name, billing & delivery address, email, telephone
Order information	Products purchased, order value, payment method (no full card details)
Communications	Messages via contact form, email or phone
Technical data	IP address, browser, device type, referring URL, pages visited
Marketing preferences	Newsletter subscription status and preferences

3. How we use your data

We use your data to:

●      Process and dispatch your orders, including delivery and after-sales support;

●      Respond to your enquiries and provide customer service;

●      Send you order confirmations, dispatch notifications and other transactional emails;

●      Send marketing communications, where you have asked us to;

●      Improve our website, services and product range through aggregated analytics;

●      Detect and prevent fraud, and comply with our legal obligations.

4. Lawful basis for processing

Lawful basis	What this covers
Performance of a contract	Processing your order and providing customer service
Legitimate interests	Running our business efficiently, improving our services, preventing fraud
Consent	Marketing communications and non-essential cookies
Legal obligation	Accounting, tax and consumer-protection laws

5. Cookies and analytics

We use a small number of essential cookies required for the site to function and, with your consent, analytics cookies to understand how visitors use the site. Full details are set out in our Cookie Policy.

6. Sharing your data

We share personal data only with carefully selected service providers who help us run our business:

●      Payment processing — Stripe Payments UK, Ltd.;

●      Order fulfilment and shipping — our UK fulfilment site and courier partners (Royal Mail, Evri, DPD, Parcelforce);

●      Email and customer service — our hosting and email service providers;

●      Analytics — privacy-respecting analytics providers, where you have consented.

We never sell your data. Calinza does not sell your personal data and does not share it for third-party marketing purposes.

7. Data storage and security

Personal data is stored on secure servers within the United Kingdom and the European Economic Area. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Standard Contractual Clauses approved by the European Commission.

We use a combination of technical and organisational measures to protect your data, including SSL encryption, access controls, encrypted backups and regular security reviews.

8. Data retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or to comply with our legal and accounting obligations. Order and invoice records are retained for at least six years in line with UK tax law. Newsletter records are retained until you unsubscribe.

9. Your rights under the UK GDPR

●      Request a copy of the personal data we hold about you;

●      Ask us to correct inaccurate or incomplete data;

●      Ask us to delete your personal data, where there is no overriding lawful reason to retain it;

●      Object to or restrict our processing of your data;

●      Withdraw your consent at any time, where consent is the lawful basis for processing;

●      Request the transfer of your data to another provider in a structured, machine-readable format.

To exercise any of these rights, please contact us at contact@calinza.shop. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Children

Our website is not intended for use by children under 16, and we do not knowingly collect personal data from children.

11. Updates to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently changed.

12. Contact

Calinza · Unit 7 Southgate, Morecambe, LA3 3PB, United Kingdom · contact@calinza.shop · +44 7455 684875.

Need help with this policy? Our UK customer service team is happy to clarify any of the points above. Email contact@calinza.shop or call +44 7455 684875. We reply within 24 hours on business days (Monday to Friday, 9:00–17:00 UK).